Cellphone Servicing Offline Tutorial

What is a Cellular Phone Technician?

A cellular phone technician carries out proper diagnosis and repair of damaged cellular phones.

As a cellular phone technician, it is important that you should also learn how to identify and know exactly the things you are going to undertake before performing troubleshooting of faulty cellular phones.

Duties and Responsibilities

Being a cellular phone technician entails duties and responsibilities which are as follows:

Prepare the work station

A cellular phone technician must work in a well-lighted work station. This is because of the small parts inside the cellular phones interior. Most of the repairs are done with the use of electricity; make sure that the work station has sufficient access to power outlets. All the tools and materials should be made available all the time.

Perform diagnostics, troubleshooting and repair of cellular phones

The main duty of a cellular phone technician is to repair faulty phones brought in by customers. He diagnoses and repairs the phones, and informs the customers of when the phones will be available for pick-up.

Inform the customers about the warranties and after-sales service

It is the duty of the cellular phone technician to inform the customer about warranty issue if not serviced by an accredited service center of the cellular phone manufacturer.

Quality assurance 

Before releasing the repaired cellular phone to the customer, make sure that all the functionalities of the phone are working.

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